A great call center job in Pakistan can be a fantastic way to start your career, especially if you’re a fresh graduate or new to the job market. These jobs offer valuable skills, a chance to work with different cultures, and often provide competitive salaries. It’s a great stepping stone into the corporate world.
Whether you’re looking for a full-time, part-time, or even work-from-home position, the Pakistani call center industry has a lot to offer. With the right approach and a little preparation, you can land a great role and start building a successful career.
Basic Information for call center job in Pakistan
| Attribute | Details |
| Common Job Titles | Customer Service Representative, Call Center Agent, Sales Executive, Technical Support Specialist, Customer Support Executive |
| Typical Working Hours | Varies, often includes day, evening, and night shifts. Some jobs are 24/7. |
| Key Skills Required | Excellent communication (verbal and written), active listening, problem-solving, and patience. |
| Salary Range | Can vary greatly, from PKR 25,000 to over PKR 100,000, depending on the company, role, and experience. |
| Common Locations | Lahore, Karachi, Islamabad, Faisalabad, Multan |
Vacancies and Eligibility Criteria for call center job in Pakistan
Here are some common types of call center jobs you’ll find in Pakistan and the general eligibility criteria for each.
1. Inbound Customer Service Agent
This role involves handling incoming calls from customers. You’ll answer questions, resolve issues, and provide information about products or services.
- Eligibility Criteria:
- Education: High school diploma or equivalent, but a bachelor’s degree is often preferred.
- Skills: Strong communication skills (especially English and Urdu), good listening skills, and a patient, helpful attitude.
- Experience: Often a great option for freshers, as many companies offer on-the-job training. Prior customer service experience is a plus.
2. Outbound Tele-Sales Agent
In this position, you’ll make outgoing calls to potential customers. The main goal is to sell a product or service.
- Eligibility Criteria:
- Education: A bachelor’s degree is typically preferred, but not always mandatory.
- Skills: Exceptional communication and persuasion skills, a resilient attitude, and the ability to handle rejection.
- Experience: Sales or marketing experience is highly valued. Companies often look for individuals who are target-driven and motivated.
3. Technical Support Specialist
This role is for those who are good with technology. You’ll help customers troubleshoot technical issues, like software problems or device malfunctions.
- Eligibility Criteria:
- Education: A bachelor’s degree in IT, computer science, or a related field is often a requirement.
- Skills: Strong problem-solving skills, patience, and the ability to explain complex technical information in a simple way. Knowledge of relevant software and hardware is a must.
- Experience: Previous experience in a technical support role is usually required.
4. Bilingual or Multi-lingual Call Center Agent
If you speak a language other than English or Urdu, such as Arabic or French, you can apply for these roles. You’ll be working with international clients.
- Eligibility Criteria:
- Education: A bachelor’s degree is a common requirement.
- Skills: Fluent verbal and written communication skills in the specified foreign language, in addition to English and Urdu.
- Experience: Prior call center experience is often preferred.
How to Apply call center job in Pakistan Step-by-Step
Applying for a call center job in Pakistan is a straightforward process. Follow these steps to maximize your chances of success.
Step 1: Prepare Your CV and Cover Letter
Your CV should be clear, concise, and highlight relevant skills. Even if you don’t have direct call center experience, focus on transferable skills like communication, teamwork, and problem-solving. A good cover letter can help you stand out.
Step 2: Search for Vacancies
Use online job portals like Jahan Jobs, Rozee.pk, and Bayt.com. You can also check the career pages of specific companies like ibex. and Mindbridge. Use keywords like “call center job in Pakistan,” “customer service,” and “call center agent” to find relevant listings.
Step 3: Fill Out the Application Form
Most companies have an online application form. Fill it out accurately and completely. Don’t forget to attach your CV and cover letter.
Step 4: Prepare for the Interview
The interview process for a call center job typically includes an HR interview, a communication test, and sometimes a final interview with a team lead. Practice your speaking skills, and be ready to answer questions about how you handle difficult customers, what your strengths are, and why you want the job.
Step 5: Follow Up
If you don’t hear back after a week or two, a polite follow-up email can show your continued interest in the position.
Contact Details for call center job in Pakistan
| Company | Contact Number | Website |
| ibex. | +92 21 111-444-239 | https://www.ibex.co/join-us/pk-sites/ |
| Mindbridge | +92-42-111-04-05-06 | https://mindbridge.net/jobs |
| The Bank of Punjab | N/A | https://www.bop.com.pk/available-jobs |
| Bank AL Habib | N/A | https://www.bankalhabib.com/current-openings |
(Note: Always check the official website for the most up-to-date contact information.)
Tips for call center job in Pakistan Applicants
- Polish Your Communication Skills: This is the most crucial skill for any call center job. Practice speaking clearly, confidently, and politely.
- Be a Good Listener: Call center work is not just about talking; it’s also about listening to the customer’s needs and concerns.
- Highlight Transferable Skills: If you don’t have direct experience, talk about skills you’ve gained from other jobs, internships, or even school projects that are relevant to the role.
- Research the Company: Know what the company does and what their values are. This will help you answer interview questions and show your enthusiasm.
- Be Prepared for Shift Work: Many call centers operate 24/7, especially those catering to international clients. Be ready to work night or evening shifts.
FAQs for call center job in Pakistan
Do I need a college degree to get a call center job in Pakistan?
While a bachelor’s degree is often preferred, many companies hire candidates with a high school diploma or intermediate certification, especially for entry-level positions.
What is the average salary for a call center agent in Pakistan?
The salary can vary widely, but for an entry-level position, you can expect to earn between PKR 25,000 and PKR 40,000. Experienced agents, especially in high-demand roles or with foreign language skills, can earn significantly more.
Are there work-from-home call center job in Pakistan?
Yes, many companies now offer remote or hybrid work models. These are becoming more common, especially in metropolitan areas.
Is a call center job a good career path?
Yes, a call center job can be an excellent starting point. It helps you develop strong communication, problem-solving, and customer service skills, which are valuable in almost any industry. Many call center agents get promoted to team leads, supervisors, and management roles.
Conclusion
A call center job in Pakistan is a great opportunity to kickstart your career. It’s an industry that’s growing rapidly, offering a range of roles, competitive salaries, and valuable skills. Whether you’re a fresh graduate or someone looking for a new career path, the call center industry has a lot to offer. Start your search today on platforms like Rozee.pk or by checking out the career pages of top companies. Don’t wait—take the first step towards a rewarding career now!